In compliance with Law 1581 of 2012 and Decree 1377 of 2013 of the Republic of Colombia, CASA SIE7E S.A.S., as the data controller, hereby informs our guests, clients, users, and suppliers of our Personal Data Processing Policy.

1. Purpose of Data Collection and Processing

The personal data collected through our website, booking forms, customer service channels, or WhatsApp will be used for the following purposes, either directly or through third parties:

To manage, confirm, modify, or cancel your bookings and stays.

To provide the requested lodging services and customer support.

To send commercial, promotional, or advertising communications regarding our services, events, or special rates.

To address inquiries, requests, complaints, or claims.

To comply with legal obligations and reporting requirements issued by the relevant hospitality and tourism authorities.

2. Rights of the Data Subject

As the owner of your personal data, you have the right to:

Know, update, and rectify your personal data held by CASA SIE7E S.A.S.

Request proof of the authorization granted to us.

Be informed regarding the use that has been given to your personal data.

Revoke your authorization and/or request the deletion of your data when its processing does not respect constitutional and legal principles, rights, and guarantees.

Access your processed personal data free of charge.

3. Customer Service Channels to Exercise Your Rights

To exercise your rights to know, update, rectify, or delete your data, or to revoke the authorization granted, you may contact us through our official channel:

Email: admin@casasie7e.com

All requests will be processed in accordance with the terms and deadlines established by Colombian law.